1. Overview
We strive to ensure customer satisfaction with our services. If you are not completely satisfied with your subscription, you may request a refund within 7 days of your purchase.
2. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
The refund request must be made within 7 days of the initial purchase.
The service must not have been fully utilized or significantly used.
Refunds are not applicable to renewals or partially used subscription periods.
3. How to Request a Refund
To initiate a refund request, please contact our support team via WhatsApp at https://wa.me/13156364215 or email us at contact@megagrouptv.com. Include the following details in your request:
Your full name
Payment proof
Reason for the refund request
4. Refund Processing
Refunds will be processed within 5-10 business days after approval.
The amount will be refunded to the original payment method used during purchase.
Any processing fees charged by payment providers may be deducted from the refund amount.
5. Non-Refundable Cases
Refunds will not be issued in the following cases:
Requests made after the 7-day refund period.
Subscriptions that have been extensively used.
Fraudulent or abusive refund requests.
6. Changes to this Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website.
If you have any questions, please reach out to our support team for assistance.